Banking Center Service Specialist

The Banking Center Service Specialist (BCSS) is responsible for providing a positive customer experience that leads to improved satisfaction and meeting customers' financial needs. The BCSS processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers' needs and encouraging customers to expand their relationship with Community Bank.

Duties

• Develop rapport with customers and provide outstanding, personalized service
• Listen carefully and connect with customers to understand their financial priorities and uncover products and solutions that will benefit them
• Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs
• Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers
• Accurately and efficiently process transactions such as customer deposits, check cashing, dual currency conversions, service ATMs, open and close accounts and provide basic customer service
• Assist customers with inquiries and/or problem resolution in a professional and composed manner
• Inform and educate customers on self-service technologies
• Follow established policies, procedures and guidelines to protect both our customers and the Bank
• May be required to work a flexible schedule and regular reliable attendance is critical