BC Service Specialist 1 - Kadena - (PT30) Req # 2256
The BCSS provides positive customer experiences, processes transactions accurately, and introduces financial products to meet customer needs at Community Bank.
Banking Center Service Specialist
The Banking Center Service Specialist (BCSS) is responsible for providing a positive customer experience that leads to improved satisfaction and meeting customers’ financial needs. The BCSS processes transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers’ needs and encouraging customers to expand their relationship with Community Bank.
Duties
Duties may include, but are not limited to the following:
- Develop rapport with customers and provide outstanding, personalized service
- Listen carefully and connect with customers to understand their financial priorities and uncover products and solutions that will benefit them
- Ensure customers are quickly connected to the appropriate teammate with the expertise to meet their needs
- Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers
- Accurately and efficiently process transactions such as customer deposits, check cashing, dual currency conversions, service ATMs, open and close accounts, and provide basic customer service
- Assist customers with inquiries and/or problem resolution in a professional and composed manner
- Inform and educate customers on self-service technologies
- Follow established policies, procedures and guidelines to protect both our customers and the Bank
Requirements
Required Skills
- Minimum of six months cash handling and customer service related experience
- Minimum of six months experience with cross-selling, and/or product referral
- Proven results in a customer-centric, results-driven environment
- Engage with customers; effectively communicate, build rapport and overcome objections
- Ability to identify customer financial needs, goals and objectives
- Ability to respond and assist customers with inquiries and/or problem resolution
- Ability to work effectively as a team member
- Strong communication skills (including verbal and non-verbal) and active listening skills
- Careful attention to detail and time management
- Proficiency in basic computer skills
Desired Skills
- Prior banking experience a plus
Additional Info
Conditions of Employment
- May be required to work a flexible schedule and regular reliable attendance is critical
- Must be eligible to work in the U.S. and have SOFA status
Skills & Keywords
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