Foreign Service Diplomatic Technology Officer (FP 2885)
Manages the Department's Diplomatic Technology programs and systems worldwide, providing IT support, network administration, and information security.
Foreign Service Diplomatic Technology Officers (DTO) manage the Department's Diplomatic Technology (DT) programs and systems worldwide. The duties of DTOs vary depending on the size of the post or office and the specific diplomatic mission. Across overseas posts and domestic offices, the following examples illustrate the types of duties and responsibilities typically performed by a DTO:
Customer Service Skills
Provide support to users of information management services, including configuring and optimizing software. Train users on new software applications and provide guidance on updated IT policies and procedures. Encourage and facilitate end-user participation in technology and technical decision-making.
Information Technology Skills
Administer computer systems and manage system performance, including network setup and system startup, operation, and shutdown. Manage user access: onboard and train personnel, troubleshoot and resolve issues, track and report incidents, support users, and install or replace equipment and components. Operate and maintain both classified and unclassified IT systems including client/server environments, desktops, messaging platforms, web technologies, database and virtual servers supporting LAN/WAN. Oversee telecommunication network services. Manage communications infrastructure, including cabling, circuits, video conferencing, communications flow, coordinate with host country officials, and wireless/Wi-Fi programs. Manage voice communication services, telephone and radio systems, mobile device programs, equipment provisioning, and VoIP technologies. Install, maintain, and troubleshoot network infrastructure, telephone systems, local and regional radio, and crisis communications systems at U.S. missions. Provide technical expertise and rapid response support to missions with urgent technology needs.
Information Management Skills
Implement IT projects by gathering requirements, designing solutions, and supporting development and deployment. Procure IT products and services, test and deploy solutions, and maintain IT inventory and procurement processes. Oversee cloud requirements and support collaboration tools and IT services. Manage pouch operations, the diplomatic post office, and telephone operator programs. Supervise locally employed staff, including system administrators, mailroom personnel, telephone and radio technicians, and switchboard operators. Assign work and manage individual performance. Serve as a member of the embassy or consulate management team and perform additional duties as directed or required by mission needs. Support emergency planning and response, including management of emergency wireless and digital communications. Ensure emergency destruction capabilities and maintain alternate processing sites.
Information Security
Maintain internal controls for Department of State automated information systems. Safeguard classified documents, communications equipment and workspaces. Promote and enforce communications security practices. Configure and update security settings; monitor security; and manage physical security and network security. Oversee telephone system security. Support cybersecurity requirements and centralized server systems across multiple posts. Manage the Public Key Infrastructure (PKI) program.
Requirements
Required Qualifications
- Be a U.S. citizen and accept assignments based on the needs of the Foreign Service.
- Be able to obtain/maintain a Top Secret security clearance.
- Be able to meet the minimum medical qualification standard.
- Be able to obtain a favorable Suitability Review Panel determination.
- Be at least 20 years old at application and 21 years old to be appointed.
- Be appointed prior to age 60 (preference eligible veterans excepted).
Specialized Experience
Qualifying specialized experience must demonstrate your potential to perform in progressively more responsible positions in the information technology field. To qualify, 60% or more of the duties must be related to:
- System Maintenance: Upgrade, repair, and replace hardware and software components.
- Network Configuration: Configure network devices such as switches and routers.
- Customer Service and System Administration: Provide substantial helpdesk/customer service support and perform system admin functions such as managing accounts, setting permissions, and configuration of systems.
- Windows Technology: Working knowledge of current Windows Server and Windows client technology, MS Office Suite, SharePoint administration.
- User Management: Add, delete, and assign users to roles; manage patches and maintain servers.
- Virtual and Cloud Systems: Configure and administer virtual network environments and cloud systems.
- Program Management: Manage IT projects.
- Data Analytics: Use data analytics tools to make informed, data-driven decisions.
- Cybersecurity: Detect and respond to threats, educate users, review logs, respond to events, ensure compliance, and apply patches and updates.
- Endpoint Devices: Working knowledge of desktops, laptops, mobile phones, and other devices.
- Audio/Video Equipment: Operate and configure audio/video teleconference equipment.
- Network Environments: Knowledge of LAN/MAN/WAN environments and WiFi.
- Telecommunications: In-depth technical knowledge of VoIP, fiber optic cables, and media cables (CAT5, CAT6).
- Radio Systems: Survey, install, maintain, and repair radio systems (HF/VHF/UHF land mobile and avionics).
- RF Systems: Proficiency with test equipment and knowledge of RF systems.
- Industry Standards: Familiarity with BICSI Installer Level 2 and EIA/TIA grounding systems is desirable.
Education Requirements
At the time of application, applicants must possess one of the following to be considered for the FP-05 grade:
- Served in a U.S. Military IT Specialty Code, or Civil Service IT Specialty, or as an IT contractor to the U.S. government, and 2 years specialized experience.
- Minimum 36 months "fully successful" employment in a State Department EPAP-IM or EPAP-DT position at FP-06 level or above, and met training requirements.
- Minimum 36 months "fully successful" employment in a State Department Information Management Assistant position at FP-06 level or above, and met training requirements.
- HS Diploma or GED and 5 years specialized experience.
- AA or AS or higher in an IT-related field.
- AA or AS or higher in a non-IT field and 2 years specialized experience.
At the time of application, applicants must possess one of the following to be considered for the FP-04 grade:
- Served in a U.S. Military IT Specialty Code, or Civil Service IT Specialty, or as an IT contractor to the U.S. government, and 3 years specialized experience.
- HS Diploma or GED and 5 years specialized experience, and 1 current IT certification (e.g., A+, N+, CSMA, CCNP, CISSP).
- AA or AS in an IT field and 4 years specialized experience.
- BA or BS in an IT-related field and at least 3 years specialized experience.
- BA or BS or higher in a non-IT field and 5 years specialized experience, and 1 current IT certification.
- MA or MS or higher in an IT-related field and at least 1 year specialized experience.
Physical Requirements
- Mobility and flexibility: crawl under desks, work in confined spaces, walk and climb stairs, bend, twist, reach, stoop, crouch, and climb.
- Strength and endurance: lift up to 70 pounds, carry up to 50 pounds, push/pull heavy objects.
- Visual acuity: see small objects, work under low illumination, distinguish fine details.
- Auditory skills: hear voices clearly in noisy environments, monitor computer equipment audibly.
- Manual dexterity: pull wires/cables, coordinate precise movements, use hand tools, type quickly.
- Environmental adaptability: work in adverse conditions (heat, cold, wet, dirt, dust), work erratic hours, travel frequently.
Benefits
- Health and medical coverage
- Federal retirement benefits
- Paid leave
- Tax-free housing overseas
- Tax-free education allowance for dependent children between K-12 overseas
- Opportunity to see the world and experience different cultures
Application Questionnaire Preview
We checked this USAJOBS listing; it uses an external application flow with no USA Staffing questionnaire we can preview.
Additional Info
Locations
- Montevideo, Uruguay
- Toshkent, Uzbekistan
- Vatican City, Vatican City
- Caracas, Venezuela
- Hanoi, Vietnam
- Ho Chi Minh City, Vietnam
- San'A, Yemen
- Lusaka, Zambia
- Harare, Zimbabwe
- Kabul, Afghanistan
- Tirane, Albania
- Algiers, Algeria
- Luanda, Angola
- Buenos Aires, Argentina
- Yerevan, Armenia
- Canberra, Australia
- Melbourne, Australia
- Perth, Australia
- Sydney, Australia
- Vienna, Austria
- Baku, Azerbaijan
- Nassau, Bahamas
- Manama, Bahrain
- Dhaka, Bangladesh
- Bridgetown, Barbados
- Minsk, Belarus
- Brussels, Belgium
- Belmopan, Belize
- Cotonou, Benin
- Hamilton, Bermuda
- La Paz, Bolivia
- Banja Luka, Bosnia and Herzegovina
- Mostar, Bosnia and Herzegovina
- Sarajevo, Bosnia and Herzegovina
- Gaborone, Botswana
- Brasilia, Brazil
- Recife, Pernambuco, Brazil
- Rio De Janeiro, Brazil
- Sao Paulo, Brazil
- Bandar Seri Begawan, Brunei
- Sofia, Bulgaria
- Ouagadougou, Burkina Faso
- Rangoon, Burma
- Bujumbura, Burundi
- Phnom Penh, Cambodia
- Douala, Cameroon
- Yaounde, Cameroon
- Calgary, Canada
- Halifax, Canada
- Montreal, Canada
- Ottawa, Canada
- Quebec, Canada
- Toronto, Canada
- Vancouver, Canada
- Winnipeg, Canada
- Praia, Cape Verde
- Bangui, Central African Republic
- Ndjamena, Chad
- Santiago, Chile
- Beijing, China
- Chengdu, China
- Guangzhou, China
- Shanghai, China
- Shenyang, China
- Wuhan, China
- Bogota, Colombia
- Cartagena, Colombia
- Brazzaville, Congo
- Kinshasa, Congo (DRC)
- San Jose, Costa Rica
- Abidjan, Cote D'Ivoire
- Zagreb, Croatia
- Havana, Cuba
- Nicosia, Cyprus
- Prague, Czech Republic
- Damascus, Syria
- Copenhagen, Denmark
- Ali Sabih, Djibouti
- Djibouti, Djibouti
- Santo Domingo, Dominican Republic
- Dili, Timor-Leste
- Guayaquil, Ecuador
- Quito, Ecuador
- Alexandria, Egypt
- Cairo, Egypt
- San Salvador, El Salvador
- Malabo, Equatorial Guinea
- Asmara, Eritrea
- Tallinn, Estonia
- Addis Ababa, Ethiopia
- Suva, Viti Levu, Fiji
- Helsinki, Finland
- Bordeaux, France
- Lyon, France
- Marseille, France
- Paris, France
- Rennes, France
- Strasbourg, France
- Toulouse, France
- Libreville, Gabon
- Banjul, Gambia, The
- Tbilisi, Republic of Georgia
- Berlin, Germany
- Dusseldorf, Germany
- Frankfurt, Germany
- Hamburg, Germany
- Leipzig, Germany
- Munich, Germany
- Accra, Ghana
- Athens, Greece
- Thessaloniki, Greece
- Saint Georges, Grenada
- Guatemala City, Guatemala
- Conakry, Guinea
- Georgetown, Guyana
- Port-Au-Prince, Haiti
- Tegucigalpa, Honduras
- Hong Kong, Hong Kong
- Budapest, Hungary
- Reykjavik, Iceland
- Calcutta, India
- Chennai, India
- Hyderabad, India
- Mumbai, India
- New Delhi, India
- Jakarta, Java, Indonesia
- Medan, Sumatra, Indonesia
- Surabaya, Indonesia
- Baghdad, Iraq
- Kirkuk, Iraq
- Dublin, Ireland
- Jerusalem, Israel
- Tel Aviv, Israel
- Florence, Italy
- Milan, Italy
- Naples, Italy
- Rome, Italy
- Kingston, Jamaica
- Fukuoka, Japan
- Nagoya, Japan
- Naha, Okinawa, Japan
- Osaka, Japan
- Sapporo, Japan
- Tokyo, Japan
- Amman, Jordan
- Almaty, Kazakhstan
- Astana, Kazakhstan
- Nairobi, Kenya
- Seoul, South Korea
- Pristina, Kosovo
- Kuwait City, Kuwait
- Bishkek, Kyrgyzstan
- Vientiane, Laos
- Riga, Latvia
- Beirut, Lebanon
- Maseru, Lesotho
- Monrovia, Liberia
- Tripoli, Libya
- Vilnius, Lithuania
- Luxembourg, Luxembourg
- Skopje, North Macedonia
- Antananarivo, Madagascar
- Lilongwe, Malawi
- Kuala Lumpur, Malaysia
- Bamako, Mali
- Valletta, Malta
- Majuro Atoll, Marshall Islands
- Nouakchott, Mauritania
- Port Louis, Mauritius
- Ciudad Juarez, Mexico
- Guadalajara, Mexico
- Hermosillo, Mexico
- Matamoros, Mexico
- Merida, Mexico
- Mexico City, Mexico
- Monterrey, Mexico
- Nogales, Mexico
- Nuevo Laredo, Mexico
- Tijuana, Mexico
- Kolonia, Micronesia (FSM)
- Chisinau, Moldova
- Ulaanbaatar, Mongolia
- Podgorica, Montenegro
- Casablanca, Morocco
- Rabat, Morocco
- Maputo, Mozambique
- Windhoek, Namibia
- Kathmandu, Nepal
- Amsterdam, Netherlands
- The Hague, Netherlands
- Curacao, Netherlands Antilles
- Auckland, New Zealand
- Wellington, New Zealand
- Managua, Nicaragua
- Niamey, Niger
- Abuja, Nigeria
- Lagos, Nigeria
- Oslo, Norway
- Muscat, Oman
- Islamabad, Pakistan
- Karachi, Pakistan
- Lahore, Pakistan
- Peshawar, Pakistan
- Koror, Caroline Island, Palau
- Panama City, Panama
- Port Moresby, Papua New Guinea
- Asuncion, Paraguay
- Lima, Peru
- Manila, Philippines
- Krakow, Poland
- Warsaw, Poland
- Lisbon, Portugal
- Ponta Delgada, Portugal
- Doha, Qatar
- Bucharest, Romania
- Moscow, Russia
- Saint Petersburg, Russia
- Vladivostok, Russia
- Yekaterinburg, Russia
- Kigali, Rwanda
- Apia, Samoa
- Singapore, Singapore
- Dhahran, Saudi Arabia
- Riyadh, Saudi Arabia
- Dakar, Senegal
- Freetown, Sierra Leone
- Bratislava, Slovakia
- Ljubljana, Slovenia
- Muqdisho, Somalia
- Capetown, South Africa
- Durban, South Africa
- Johannesburg, South Africa
- Pretoria, South Africa
- Barcelona, Spain
- Madrid, Spain
- Colombo, Sri Lanka
- Juba, Sudan
- Khartoum, Sudan
- Paramaribo, Suriname
- Mbabane, Eswatini
- Stockholm, Sweden
- Geneva, Switzerland
- Dushanbe, Tajikistan
- Dar Es Salaam, Tanzania
- Bangkok, Thailand
- Chiang Mai, Thailand
- Lome, Togo
- Port of Spain, Trinidad and Tobago
- Tunis, Tunisia
- Adana, Turkey
- Ankara, Turkey
- Gaziantep, Turkey
- Istanbul, Turkey
- Asqabat, Turkmenistan
- Kampala, Uganda
- Kiev, Ukraine
- Abu Dhabi, United Arab Emirates
- Dubai, United Arab Emirates
- Belfast, United Kingdom
- Edinburgh, United Kingdom
- London, United Kingdom
- District of Columbia, District of Columbia
- Fort Lauderdale, Florida
- New York, New York
- Belgrade, Serbia
Who May Apply
Open to the public.
Conditions of Employment
- Employment Eligibility Verification Program (E-Verify) required.
- Must obtain a favorable Suitability Review Panel determination.
- Drug test required.
- Relocation expenses authorized.
- Travel required: 1 (occasional).
Security Clearance
Top Secret
Series/Grade
FP-04 or FP-05 (equivalent to GS-2210 series)
Pay Scale
Salary listed from Foreign Service Overseas and Washington pay scales. Starting step determined by education and experience.
Application Instructions
Do not apply through USAJobs. Submit application and register to take the Diplomatic Technology Officer Test (DTOT) at https://gov.pearsonvue.com/dtot.html. Application packages must be complete, submitted, and received by the closing date.
Skills & Keywords
Data Scientist, Lead
Design and build analytics, optimization models, and data pipelines to support decision-making across planning and operational workflows.
Tactical Assault and Awareness Kit Coordination Analyst
As the TAK Coordination Analyst, you will lead efforts to develop and maintain the Common Tactical Picture (CTP) across Marine Corps Installations, facilitating TAK integration… See More