Customer Experience Associate (Power Zone) - Kadena BX
Drive the customer experience through proactive behaviors, actively evaluating customer needs to maximize satisfaction and Exchange brand loyalty.
Job Description
Responsible for driving the customer experience through proactive and customer-focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.
About the Employer
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters, and an internet shopping site to serve Soldiers, Airmen, and their families. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Requirements
Qualifications
- Completion of high school or the equivalent.
- Retail experience, demonstrated willingness, and potential for additional responsibility.
Additional Considerations
- Applications will be accepted from locally available U.S. citizens who do not have dual Japanese and U.S. citizenship.
- U.S. citizens with permanent or temporary Japanese residency must have their Japanese residency status cancelled to be employed in an Exchange U.S. payroll position resulting in SOFA status.
- The selectee must understand and accept that off-base criminal misconduct will often result in separation for cause.
Benefits
SOFA Status Benefits
Selectees with SOFA status will be exempt from Japanese taxes on income earned from the Exchange and enjoy duty-free purchase privileges at the Exchange and Commissary, along with other benefits arising from having SOFA status.
Additional Info
Job Details
- Facility Name: OKI KADENA MSTORE
- Job Grade: 1
- Job Tier: 0
- Career Area: Retail Operations
Salary Information
- Minimum Salary: $15.00
- Maximum Salary: $17.25
Application Requirements
- Resume must be 2 pages or less.
- Highly recommended to include current legal status in Japan (SOFA dependent, active duty, contractor, resident, tourist, etc.).
Employment Notes
- Job Expires: 2026-09-15
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